Shopping With Us

Orders

All the information needed on Ordering with us.

Delivery

Find out about your delivery, couriers & tracking your order.

Returns

Find out about Returning or Exchanging your order.

Our Warranty

All the information on our product warranty & repairs.

Product Information

Find information on fitting, sizing, or caring for you product.

Contact Us

Need to get in touch? Contact us here.

Sustainability

Doing our bit

Payments

What are my options for paying online?

We accept many forms of online payments, including all major Credit and Debit Cards.

  • Standard Checkout: This option enables you to use either a Credit Card, Debit Card, or PayPal with custom details.

  • Express checkout: This option enables our quicker checkout using PayPal, Shop Pay or Apple Pay. Please remember, all of your details will autofill when selecting this option, so be sure to double check the right information is provided before finalising the payment.

  • E-Gift Card or Gift Voucher: You can pay for your order using this option, simply select the ‘Standard Checkout’, enter the code into the box marked ‘Gift Voucher Code’ before payment and click ‘Apply’
I am having problems paying online, what should I do?
We are sorry to hear you’re having issues with your payment. Please reach out to our Customer Service team who will be happy to help.
Can I change my payment method once I have ordered?
Unfortunately, once you have placed your order and paid, we cannot change the payment method used.

Discounts and Sales

Do you offer Discounts?

Refavored products are already discounted based on their grade. Unfortuantely we cannot offer further discount.

E-Gift cards & Gift Cards

Can I use a gift card online?

We currently don't offer gift-cards for use on ReFavored.com. Fairfax & Favor Gift cards cannot be used, however, they can be used on our Main Store

Account

Do I need an account to buy something online?
You do not need an account to purchase from us online. You’re very welcome to continue through checkout as a guest. However, creating an account means you’ll be able to track your order, view your previous orders and store your details for next time.
How do I create an Account?

Head across to the Account page or click the ‘Account’ button at the top of the page and enter your details here. If you have ordered without creating an account in the past, please get in touch with our Customer Service team and we’ll send you an invitation to create one.

I’m having trouble accessing my account, what should I do?

If you have forgotten your password, you can request a password reset by heading to the login page.

How do I unsubscribe?

Simply go to our unsubscribe page here and enter the details you would like us to remove. Otherwise, simply click ‘Unsubscribe’ at the bottom of any of our marketing emails or reply ‘STOP’ to SMS notifications.

I have placed an order, but I can’t find it in my account.
If you have ordered from us but can’t see it in your account, first double check the email address you used. If you still are having trouble with locating your order, please reach out to our Customer Service team.
Alternatively, if you've bought from Fairfax & Favor directly, please visit the main site to access your account.