Product Information

Our skilled craftspeople at The Boot Repair Company meticulously repair and recondition our footwear, ensuring the longevity of the high-quality products created by Fairfax & Favor.

Like New:

Our quality reconditioned products are ‘like new’, showing very small signs of wear and in almost perfect condition. Components such as press studs or laces may have been replaced. Tassels may be a different colour or material to original boots/shoes. All products will be sanitised inside and out using Micro-Fresh Technology.

Good:

These products will be in great condition, there will be some minor signs of wear to the uppers and soles. All repairs and replacement components will be minor, and each pair will be crafted back to its former glory. Tassels may be a different colour or material to original boots/shoes. All products will be sanitised inside and out using Micro-Fresh Technology.

Fair:

These items will be in good condition, proudly these will show signs of wear great for a purchase for everyday use! Soles and heels may have been replaced as they are lovingly refurbished to meet the demands of another life. Tassels may be a different colour or material to original boots/shoes. All products will be sanitised inside and out using Micro-Fresh Technology.

Items on ReFavored undergo a thorough inspection to identify any faults and are then graded. Each pair is steam cleaned and sanitized inside and out using Micro-Fresh, effectively eliminating all known bacteria. Our skilled crafts team then proceeds with the repair and reconditioning process, addressing various aspects:

• Broken zips are replaced with new ones.
• Torn lining or seams are re-stitched to create a durable repair.
• Gusset or buckle elastic is replaced where necessary.
• Torn or weakened areas are patched.
• Soles and heels are re-bonded as needed.
• Broken eyelets and lace hooks are carefully replaced.
• Damaged laces and insoles are replaced.
• Damaged soles and heels are replaced with new ones if required.
• Packaging is replaced where necessary.

Leather and suede are both natural materials, so slight variations in the grain and surface can occur. When starting to wear any suede or leather products, excess dye can transfer, especially when exposed to heat, pressure, excess wear, or moisture. This will cease after a couple of wears, but care should be taken when wearing lighter coloured fabrics.

We advise to brush the suede initially to remove spare fibres, and wear in leather products around the house, and on a soft surface, for an hour or two before wearing continuously. When exposed to wet, they will saturate until dry - which can dry out pure leather products. We advise to leave to dry naturally, away from direct heat sources.

Always read the directions of the care product, and test on an inconspicuous area first. ReFavored, Fairfax & Favor or the Boot Repair Company cannot be held responsible for inproper use of care or cleaning products. For any concerns, please contact our Customer Service team.

Treat your boots with a Suede Spray once a month. We advise spraying a Suede and Nubuck protector lightly and sparingly from at least 30cm away and leave to prove for an hour.

Always read the directions of the care product, and test on an inconspicuous area first. ReFavored, Fairfax & Favor or the Boot Repair Company cannot be held responsible for inproper use of care or cleaning products. For any concerns, please contact our Customer Service team.

Leather is a natural material and requires oil/moisture to remain soft and supple. To prevent the material from drying out, hardening, or cracking, we advise treating at least once a month a nurturing leather cream. Please use a sponge or brush to work the cream into both the toe creases, flex points and around the sole unit of the boot.

Always read the directions of the care product, and test on an inconspicuous area first. ReFavored, Fairfax & Favor or the Boot Repair Company cannot be held responsible for inproper use of care or cleaning products. For any concerns, please contact our Customer Service team.

Haircalf is a very delicate material. The shedding of the hair is a natural characteristic of the material. Please note, that the shedding can and will be accelerated through regular friction or rubbing against other materials. Whilst a Suede Spray can be used on haircalf products, we please advise you spot test the product initially as the protector can be absorbed into the individual hair fibres, causing it to appear darker.

Always read the directions of the care product, and test on an inconspicuous area first. ReFavored, Fairfax & Favor or the Boot Repair Company cannot be held responsible for inproper use of care or cleaning products. For any concerns, please contact our Customer Service team.

Due to the extremely delicate nature of the materials used, we do not recommend anything specifically to protect the Elizabeth Gilet. Should the item require cleaning, please seek professional advice.

Due to the extremely delicate nature of the materials used, we do not recommend anything specifically to protect the reversible Madeline gilet. Should the item require cleaning, please seek professional advice.

All our canvas and velvet items are not machine washable!

For canvas and velvet materials, a Suede Protector can, in circumstances, be used lightly and sparingly. We advise leaving to prove for an hour after using. Please clean the item with a damp cloth.

Always read the directions of the care product, and test on an inconspicuous area first. ReFavored, Fairfax & Favor or the Boot Repair Company cannot be held responsible for inproper use of care or cleaning products. For any concerns, please contact our Customer Service team.

Please do not put any of your suede or nubuck products in the washing machine!

We advise removing all dried dirt or marked fibres using a soft suede brush, brushing in the direction of the suede. If the area is still dirty, please use a cleaner. Please ensure you dilute the solution heavily with warm water prior to use. If your boots get wet, leave them to dry naturally and brush gently. Should a corrosive or highly pigmented liquid land on your boots, we advise to soak this up immediately and wipe with a lightly damp, neutral-coloured microfibre cloth. If the stain does not disappear, we please ask you send the boots to a professional cleaner.

Always read the directions of the care product, and test on an inconspicuous area first. ReFavored, Fairfax & Favor or the Boot Repair Company cannot be held responsible for inproper use of care or cleaning products. For any concerns, please contact our Customer Service team.

Please do not put any of our leather products, including the Alexandra Trainers, in the washing machine!

To prevent moisture being drawn from the leather, please remove mud and dirt immediately. Clean the leather with a damp neutral-coloured microfibre cloth and leave to dry naturally.

Please do not put any of our haircalf products in the washing machine!

We advise using a damp cloth to clean and wipe over with a dry cloth immediately. When brushing, ensure this is done lightly and with the direction of the hair.

At this time, we do not recommend any products for regular care of the eco fill material. To clean, please wash by hand with a PH Neutral detergent. Do not rub, soak, or wring out. To dry, please lay flat and ensure it is completely dry before storing.

We advise storing all your beloved ReFavored products away from heat, damp, and direct sunlight. For mid-calf and tall boots, we recommend using Boot Trees to fill out the calf, to maintain the original shape and to prevent the ankle area from creasing. Where it is possible, please store your boots in dustbags and the blue box received.

Where possible and necessary, all our products have Size and Fitting guidance displayed. Please visit the link that states ‘Size Guide’ for more information.

We offer a selection of our tall boots in three different calf width fittings. Whilst the foot area of the boots remains the same, each fit has a slightly different calf circumference to ensure the best possible fit.

• The “Narrow fit” are 2-3cm smaller in the circumference of the calf.
• The “Regular fit” is made to fit the average calf measurements of our customers.
• The “Sporting fit” are 2-3cm larger in the circumference of the calf.

Please refer to the size guide on the product page for the best fit.

Please see below a conversion chart for all UK, EU, and US sizing.

Women

Men

If the ankle or foot feels too tight when first trying on your new boots, our own secret trick is the ‘freezer bag trick’. Please pop your foot in a plastic bag or freezer bag, place your foot in the boot then push your weight through your heel. The bag will remove the friction allowing you to slip your foot into the boot with greater ease. After a couple of wears, the suede and/or leather will stretch ensuring you do not require the freezer bag any longer.

As our boots are made from natural materials, they will give with time and wear. The leather or suede will soften, and the material will drop slightly, specifically around the ankle area. Both features are naturally occurring characteristics of both materials and there should be no concern when this does happen.

Unfortunately, we do not provide a bespoke service for any products.

As all of our boots are made from natural occurring materials, the length will drop marginally through use, specifically around the ankle area. We estimate this between 0.5-1 cm.

Unfortunately, we do not offer a petite or tall style range in any of our products.