Returns
Returns Information
Refunds Policy
If the item(s) purchased is not for you, we offer a 30-day refund policy. All we ask is the item(s) are unworn and in the same condition they arrived with you in, with all the original packaging included. If item(s) are not returned to us in the same condition, unfortunately we will not be able to process the refund you wish to receive.
Do you offer Exchanges?
Unfortunately we are unable to offer exchanges for any items due to availability being limited and different grades.
What couriers can I use to return my items?
We offer a free returns service with Royal Mail.
It is important you keep hold of your tracking receipt so that you can follow the return. Without evidence of return or the tracking number, we cannot guarantee that we will be able to locate or process your return if the parcel goes missing.
It is important you keep hold of your tracking receipt so that you can follow the return. Without evidence of return or the tracking number, we cannot guarantee that we will be able to locate or process your return if the parcel goes missing.
How do I get a free returns label?
We offer a free returns service. You should have received a pre-paid self adhesive label inside your box.
However, if you do not have this, you can follow this link to create a Royal Mail label.
You will require to input your order number and the SKU (example: W-F-REGTB-MAH-39-B) which can be found on your returns form and the label on your box.
However, if you do not have this, you can follow this link to create a Royal Mail label.
You will require to input your order number and the SKU (example: W-F-REGTB-MAH-39-B) which can be found on your returns form and the label on your box.
How long does it take for a refund to be processed?
We aim to process a refund within 2-3 working days from the date your item arrives with us. You will receive confirmation once the refund has been processed. Please keep an eye out for this email in your inbox.
The money will go back to the original payment method used, we are unable to process the refund back to alternative methods.
The money will go back to the original payment method used, we are unable to process the refund back to alternative methods.
Have you received my return?
It can take up 2-5 working days for your parcel to be returned to us. If you would like to track the progress of your return, please head across to the Royal Mail website.
It is important you keep hold of your tracking receipt so that you can follow the return. Without evidence of return or the tracking number, we cannot guarantee that we will be able to locate or process your return if the parcel goes missing.
It is important you keep hold of your tracking receipt so that you can follow the return. Without evidence of return or the tracking number, we cannot guarantee that we will be able to locate or process your return if the parcel goes missing.